Cities

About Us

PBD was founded by James E. Dockter in Columbus, OH with the goal to provide the best possible storage, distribution, and fulfillment services.  PBD is privately held and in its second generation of ownership. The company has over 33 years of global fulfillment expertise along with 70+ clients and a strong balance sheet.  Our strong management team members have been part of the PBD family an average of 15 years and the average employee tenure is 10+ years. As a company, PBD strives for continuous improvement and repeatable excellence. PBD has a positive culture that surrounds our employees and our clients.  In 2009, PBD was recognized as one of the "Best Places to Work" by the Atlanta Business Chronicle.  The inclusion was based on a survey completed by every PBD employee.


Service Level Statistics

  • Inventory Accuracy:  99.94%
  • Fulfillment Accuracy:  99.84%
  • Order Shipped in 24 hours:  99%
  • Dock to Stock Average: 12 hours
  • 100% orders keyed same day 
  • 90% of calls answered within 20 seconds
  • 95% Call Quality average

 

Mission

Superior Service Every Time


Values


We are committed to excellence and to exceeding the expectations of our clients and their customers.

 

Trustworthy

We value the faith our clients, employees, and suppliers place in us. We act with integrity, honesty and professionalism in everything we do.

 

Respectful

We care about and take pride in our clients, our employees, our environment, our suppliers and the quality of our work. We treat everyone with courtesy and recognize the role all parties play in our success.

 

Team-Oriented

We believe in working together to achieve our common goals. We believe in empowering our employees, and we promote a sense of family among our employees and in our client relationships.

 

Innovative

We are committed to using technology to continually enhance our services and our position as a leader in the fulfillment industry.

 

Financially Responsible

We believe in optimizing all available resources on behalf of our clients and our company.