Customer Care

At PBD, we understand that the first impression is a lasting one. PBD offers a full suite of fulfillment solutions, including a Contact Center designed to process orders, handle internet downloads, donations, memberships, conference registrations and subscriptions for your customers.  All orders can be processed via phone, e-mail, fax, Internet, wire transfers, data transfers.  Other features include:

• Inbound / outbound calls
• Multilingual CSRs
• Save the Sale
• Source, demographic and marketing code capture
• Cross-Sell / Up-sell
• Membership Lookup / Management
• Comprehensive QA program
• Dedicated Operations team ensures SLA’s
• IVR Functionality – Order Status
• Agent Certification
• Skills based routing
• Ongoing Product training
• Integrated Freight shopper and tracking
• Level 1 PCI compliant
• Sub one second  Credit Card Pre-Authorization