Understanding and Reducing Reseller Chargebacks

Posted by Jeanna Courter on Apr 29, 2016 4:56:49 PM

Written by: Cory Raphaelson, Vendor Compliance Specialist at PBD Worldwide

Chargebacks are financial penalties for non-compliance with retailer’s shipping requirements. Chargebacks can be for something as simple as a carton not being labeled correctly, not being packed according to retailer specifications or sending a late or duplicate Advanced Shipping Notices (ASNs).

Did you know that there is a metric for chargebacks?  Resellers are looking for chargebacks to be 2-3% of sales from a supplier.  The premise is that chargebacks are designed to improve the supply chain process.  The efficiency gained is supposed to create a shared savings to both the supplier and the reseller which ultimately reduces the consumers cost.  So, how does your company reduce their number of reseller chargebacks? Here are some key points to keep in mind.

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Topics: order fulfillment, Advanced Shipping Notice, ASN, ecommerce order fulfillment, reseller chargebacks, online marketplaces, vendor compliance

Understanding ASNs

Posted by Jeanna Courter on Mar 17, 2015 2:33:00 PM

Written by: Cory Raphaelson, Vendor Compliance Specialist at PBD Worldwide

What is an ASN?

ASN stands for Advanced Shipping Notice and is used to tell your customer, usually a retail or wholesale customer, that a shipment is on the way. This notification can be as simple as a phone call, email or fax or as complex as an EDI 856 transaction.

Every reseller has different requirements and different ways of sending the shipping information. The most common information required is the number of pallets or cartons, weight of the shipment, purchase order number, carrier, tracking number or Pro number and estimated delivery date. Some resellers require more detailed information such as the contents of each carton and the volume of the shipment. 

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Topics: Fulfillment Services, Fulfillment Center, Retailer Compliance, Advanced Shipping Notice, ASN, Wholesaler Compliance

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