Managing Backorders & Keeping Customers Happy

Posted by Jeanna Courter on Jul 18, 2013 10:34:00 AM

Any organization that distributes products has had to wrestle with the issue of backorders at some point and whether to allow or not allow backorders to customers. With the global economy becoming more competitive every day, many organizations are willing to risk backorders and the challenges they present in order to maintain lower inventory levels and free up valuable cash flow. If you’ve ever ordered something from a website or online catalog, chances are you’ve experienced this first hand and understand the customer impact. So what are some best practices to effectively manage backorders and maintain highly satisfied customers? Below are some recommendations to consider:

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Topics: Fulfillment Services, Product Fulfillment, Third Party Logistics, Inventory Management, Product Fulfillment Services, Managing Backorders, Customer Service, Contact Center, order fulfillment

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