E-Commerce Returns: Why Return Policies are Key to Customer Satisification

Posted by Jeanna Courter on Aug 18, 2017 1:49:21 PM

Free, no-hassle returns are no longer viewed as an optional service. No-hassle returns are now expected by today's consumers, especially when it comes to online purchases. Failure to implement a customer-friendly return policy can harm your customer satisfaction rate and drive your clients directly into the arms of your competitors. Fortunately, you can use the return process to positively influence the customer experience. Below are 8 ways that a seamless return process can help maximize the brand experience for your customers.

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Topics: Fulfillment Services, Fulfillment Companies, order fulfillment, retail fulfillment, ecommerce fulfillment, online retailers, ecommerce order fulfillment, 3pl provider, ecommerce returns, online order fulfillment, online returns, 3PL companies, pick pack and ship services, direct fulfillment

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