Fulfillment services can make or break your business. However great your product, however much people may want it, and however successful your marketing department may be, you still need to make sure that product reaches your consumer, in pristine condition, on time. Ideally, you want a responsible fulfillment partner who can hit the ground running - and can adapt as your business grows. Today, we are going to look at Interviewing Potential Fulfillment Partners - 5 Questions You Should Ask.
1. What additional services do they offer? Traditionally, distribution partners have provided the infrastructure to ship and track goods. In order to truly merit the title of "fulfillment" partner, your prospective partner must perform these core services well. Partnering with a 3PL that goes above and beyond by offering additional services such as kitting and assembly, custom packaging and marketing inserts and other small touches can make all the difference to your customer experience. The top fulfillment companies offer value-add solutions as well including Contact Center Services, Accounting Services, Print and Mail and Comprehensive Reporting.